At ApexCert Solutions, we are committed to protecting the privacy, confidentiality, and security of our clients, website visitors, and healthcare professionals whose information we handle. This Privacy Policy outlines how we collect, use, store, and safeguard your information when you interact with our website or use our services.

1. Information We Collect

We may collect the following information:

a. Personal Information

• Name

• Email address

• Contact number

• Organization or practice name

• Designation or role

• Provider details required for credentialing

• Documents shared voluntarily

b. Sensitive Healthcare Information

For credentialing and compliance purposes, we may collect:

• NPI details

• License documents

• Certificates

• Payer information

• CAQH data

• Practice history
  This information is collected only with your direct authorization.

c. Website Usage Information

• IP address

• Browser type

• Device information

• Pages visited

• Time spent on the website

d. Cookies

Cookies help us improve user experience and track website performance.

2. How We Use Your Information

We use collected data to:

• Provide credentialing, billing, and administrative services

• Communicate updates, approvals, and support

• Improve service performance and customer experience

• Maintain secure documentation and compliance records

• Respond to inquiries, consultations, or support requests

• Enhance website functionality and user navigation

We never sell or share your information with third parties for marketing.

3. Sharing of Information

We may share information only with:

• Payers, insurance panels, and regulatory bodies (for credentialing/enrollment)

• Technology partners who support our workflow tools

• Legal or regulatory authorities when required

All third-party partners follow strict data confidentiality protocols.

4. Data Security

We implement advanced security measures to protect your data:

• Encrypted storage

• Limited access controls

• Secure transfer protocols

• Regular system audits

• Compliance with HIPAA (where applicable)

Despite precautions, no electronic system is 100% secure; however, we prioritize privacy and protection at every level.

5. Your Rights

You have the right to:

• Access your personal or practice-related information

• Request correction or updates

• Request removal of stored data (where legally permissible)

• Withdraw consent for future communication

To request changes, contact us at: [insert email]

6. Data Retention

We retain information only as long as necessary to:

• Provide services

• Meet legal, compliance, and auditing requirements

After retention period ends, data is securely deleted.

7. Third-Party Links

Our website may contain links to external sites.
ApexCert Solutions is not responsible for their privacy practices.

8. Updates to This Policy

We may update this policy periodically. Changes will be posted on this page with a new “Last Updated” date.